At Hisella.com, we are dedicated to providing exceptional customer service to ensure that your shopping experience is seamless and enjoyable. Whether you have a question about our products, need help with an order, or require assistance with returns, our customer service team is here to help.

How to Reach Us

Email Support:
For any inquiries, please email us at [email protected]. Our customer service representatives are available 24/7 and will respond to your email as quickly as possible.

Phone Support:
Prefer to speak to someone directly? Call us at 1-800-123-4567. Our phone support is available Monday through Friday from 8:00 AM to 8:00 PM (EST) and Saturday from 9:00 AM to 5:00 PM (EST).

Live Chat:
For immediate assistance, use our live chat feature available on the Hisella.com website. Our live chat is available 24/7 to help with any questions or issues you may have.

Frequently Asked Questions

Order Status and Tracking:
To check the status of your order or to track its delivery, log in to your Hisella.com account and navigate to the “Order History” section. You will find real-time updates and tracking information there.

Shipping Information:
For detailed information about our shipping options, delivery times, and rates, please visit our Shipping & Returns page.

Returns and Exchanges:
If you need to return or exchange an item, visit our Shipping & Returns page for detailed instructions. We offer free returns within 30 days of receipt for most items.

Product Inquiries:
For questions about specific products, including ingredients, usage instructions, or compatibility, please refer to the product description on our website or contact our customer service team.

Customer Satisfaction Guarantee

Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, please reach out to us, and we will do our best to resolve the issue. We are committed to making things right and ensuring that you and your pets are happy with our products and services.

Feedback and Suggestions

We value your feedback and are always looking for ways to improve. If you have any suggestions or comments about your experience with Hisella.com, please let us know. Your input helps us enhance our offerings and better serve our customers.

Contact Us:

Email: [email protected]
Phone:+1 (424) 272-5715
Live Chat: Available 24/7 on our website
Mailing Address: 66 W Flagler Street, Miami, FL 33130 , USA