Shipping Information

At Hisella.com, we strive to provide fast and reliable shipping to ensure that your pet’s needs are met without delay.

Here’s everything you need to know about our shipping process:

Shipping Options and Delivery Times:

Shipping Rates:

  • Standard Shipping: Free for orders over $50. A flat rate of $5 for orders under $50.
  • Express Shipping: A flat rate of $15.
  • Same-Day Delivery: Rates vary by location and will be calculated at checkout.

Order Processing:

  • Orders are processed within 24 hours of being placed.
  • You will receive an email confirmation with tracking information once your order has shipped.

International Shipping:

  • We currently ship to select international locations. Shipping times and rates vary by destination and will be calculated at checkout.

Returns Information

Your satisfaction is our priority, and we want you to shop with confidence. If you need to return a product, please follow our simple and straightforward return policy:

Return Eligibility:

  • Items must be returned within 30 days of receipt.
  • Products must be unused, in their original packaging, and in resalable condition.
  • Perishable goods (such as pet food) and health and wellness products are not eligible for return unless they arrive damaged or defective.

How to Return an Item:

  1. Request a Return: Visit our Returns page and fill out the return request form. You will receive a return authorization and instructions via email.
  2. Prepare Your Package: Include the item(s) and the original packing slip in the return package. Make sure the items are securely packed.
  3. Shipping the Return: Use the prepaid return shipping label provided in the return authorization email to send your package back to us.

Refunds:

  • Once we receive your return, we will inspect the item(s) and process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • You will receive an email confirmation once your refund has been processed.

Exchanges:

  • If you need to exchange an item, please contact our customer service team. We will guide you through the process and ensure you receive the correct product.

Damaged or Defective Items:

  • If your order arrives damaged or defective, please contact us immediately. We will arrange for a replacement or a refund at no additional cost to you.

Contact Us

If you have any questions about our shipping and returns policy, please feel free to reach out to our customer service team. We are available 24/7 to assist you with any concerns and ensure your shopping experience at Hisella.com is exceptional.

Thank you for choosing Hisella.com for your pet’s needs. We are committed to providing the best products and services to keep your pets happy and healthy.